SHIPPING & RETURN
Shipping Policy
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Enjoy complimentary shipping on all orders.
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Please note that all orders require a signature.
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To inquire about shipments, please get in touch at info@heerausa.com
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Sales tax & engraving fees do not count toward the total amount.
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Complimentary shipping is only available for orders placed for domestic delivery in United States.
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To ensure the secure delivery of your order, we do not ship orders to post office boxes.
Return & Exchange Policy
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Customers are responsible for return shipping costs.
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Products under $50,000 are accepted for credit or exchange within 15 days of receiving the product.
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Products $50,000 or more will be eligible for exchange within 15 days of purchase. No refunds will be issued for purchases above $50,000.
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Merchandise must be accompanied by all original packaging for a refund. Including jewelry boxes, pouches, certication.
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Custom orders, special orders, made-to-order pieces are finsal sale items. Engraved items are not eligible for return or exchange.
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To start a return, contact us at info@heerausa.com and request the return label.
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Please note a return fee will be deducted from your refund up to $40 to cover postage and insurance on your package. If you would like to use your own shipping platform make sure to include your order number, add signature, and insure your package as we are not responsible for any stolen or lost packages.